Returns & Refunds

If something arrives damaged or faulty, we’ll replace it or refund you in full. Because our bowls come into contact with food, we can only take back unused items for any other reason.

Damaged, faulty or wrong item

Within 7 days of delivery, send your order number and photos of the item and its packaging to info@thedami.co or LINE @dami. We’ll send a replacement or give you a full refund, including shipping. You don’t need to send the item back unless we ask.

Change of mind

You can return unused items within [7] days of delivery. Items must be unwashed, with all parts, in their original box. Message us first so we can confirm the return. Return shipping is paid by you, and we refund the product price (not the original shipping fee).

We can’t accept returns of

• Items that have been used or washed
• Items without their original packaging

Exchanges

Want a different colour? Message us within 7 days of delivery. Exchanges depend on stock, and Earl Grey is limited.

How refunds are paid

Once your refund is approved, we process it within 5 business days. Card payments go back to the same card; your bank may take up to 14 days to show it. PromptPay payments are refunded by bank transfer to an account you give us.

Bought somewhere else?

For orders from Lazada, Shopee, LINE Shopping or one of our stockists, please return through that shop, following its policy or Line: @thedami